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Privacy Policy

Last Updated: April 2, 2026

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1. Introduction

Welcome to delightfullydemented.com ("we," "our," or "us"). We respect your privacy and are committed to protecting it through this Privacy Policy.

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This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Wix-hosted website [yourwebsite.com] and purchase gifts or related products. It also describes your rights under applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

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2. Information We Collect

We collect information necessary to process orders and operate our business:

a. Personal Data

  • Name

  • Email address

  • Billing and shipping address

  • Phone number (if provided)

b. Payment Information

Payments are processed through Wix Payments or third-party providers (such as Stripe or PayPal). We do not store full payment card details on our servers.

c. Order Information

Details about purchases, including products ordered, order history, and transaction details.

d. Usage Data

Information automatically collected through Wix infrastructure, including IP address, browser type, device information, and interaction data.

e. Cookies and Tracking Technologies

Wix uses cookies and similar technologies to ensure platform functionality, security, performance, and analytics. Additional cookies may be used for marketing where applicable.

 

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Send order confirmations and updates

  • Provide customer support

  • Prevent fraud and enhance security

  • Improve website performance and user experience

  • Send marketing emails (only with consent where required)

 

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Wix.com Ltd. (our website hosting provider)

  • Payment processors (e.g., Wix Payments, Stripe, PayPal)

  • Shipping providers

  • Service providers (analytics, email delivery)

  • Legal authorities if required

 

5. Data Retention

We retain personal data only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

 

6. Data Security

Wix provides secure hosting infrastructure. We also implement reasonable administrative safeguards. However, no system is completely secure.

 

7. Your Rights (GDPR)

If you are in the EEA, you have rights including access, correction, deletion, restriction, portability, and withdrawal of consent.

 

8. Your Rights (CCPA/CPRA)

California residents have rights to know, access, delete, and correct personal data, and to opt out of sale/sharing (we do not sell personal data).

 

9. International Data Transfers

Data may be processed in the United States, Israel, or other jurisdictions where Wix or its partners operate. Safeguards are in place where required.

 

10. Third-Party Services

Wix and integrated services may process your data under their own privacy policies.

 

11. Children's Privacy

We do not knowingly collect data from children under 13.

 

12. Changes to This Policy

We may update this policy periodically by revising the "Last Updated" date.

 

13. Contact Us

Email: heyyou@delightfullydemented.com

 

Terms and Conditions

 

Last Updated: April 2, 2026

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1. Agreement to Terms

By accessing and using delightfullydemented.com, you agree to be bound by these Terms and Conditions.

 

2. Use of Website

You agree to use this website only for lawful purposes and not to misuse or interfere with its functionality.

 

3. Products and Orders

We sell gift items through our Wix platform. All orders are subject to availability and confirmation.

We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities

  • Correct pricing errors

 

4. Pricing and Payments

All prices are listed in dollars. Payments are processed securely via Wix Payments or third-party providers.

 

5. Shipping and Delivery

Shipping times are estimates and may vary. We are not responsible for delays caused by carriers.

 

6. Returns and Refunds

We want you to be satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted for orders placed on delightfullydemented.com.

a. Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and in its original condition

  • The item is in its original packaging

  • The return request is made within 14 days of order

Certain items are non-returnable, including:

  • Personalized or custom-made gifts

  • Gift cards or digital products

  • Items marked as final sale

b. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Photo evidence

We will offer a replacement, store credit, or full refund at no additional cost.

c. Return Process

To initiate a return:

  1. Email us at heyyou@delightfullydemented.com with your order details

  2. Wait for return authorization and instructions

  3. Ship the item to the provided return address

Unauthorized returns may not be accepted.

d. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping fees are non-refundable

We recommend using a trackable shipping method, as we are not responsible for lost returns.

e. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Please allow 5–10 business days for processing

We reserve the right to deny refunds if items do not meet return conditions.

f. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need a different item, please place a new order.

g. Chargebacks

If you have an issue with your order, please contact us first. Initiating a chargeback without contacting us may delay resolution.

 

7. Intellectual Property

All content on this website (text, images, logos) is owned by or licensed to us and may not be used without permission.

 

8. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the website or products.

 

9. Disclaimer

All products and services are provided "as is" without warranties of any kind, unless otherwise required by law.

 

10. Governing Law

These Terms shall be governed by the laws of Idaho, United States of America.

 

11. Changes to Terms

We may update these Terms at any time by posting a revised version on this page.

 

12. Contact Information

Email: heyyou@delightfullydemented.com

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